nehan Inc. (here in after “the Company”) recognizes the importance of personal information and is committed to its proper handling and protection. This policy (hereinafter “this Policy”) sets forth the Company’s handling of personal information that it collects, uses, and manages.
1. Company Information
Company Name: nehan Inc.
Head Office Address: 9377-12 Kobuchizawa-cho, Hokuto-shi, Yamanashi, Japan
Representative: Yoshihiro Koitani
Contact Point: privacy@nehan.life (Attn: Privacy Officer)
2. Types of Personal Information Collected
(1) Information Acquired on Our Website
- Name, email address, physical address, phone number, company name, and job title
- Access logs, including IP addresses and cookies
- Social media integration information (e.g., Instagram login)
(2) Information Related to Retreat Participants
- Date of birth, health information (e.g., allergies, medication history, surgical history)
- Psychological characteristics, history of trauma, and reasons for participation
- Emergency contact information, insurance procedure records, and consent records
(3) Other Information Related to Service Provision and Recruitment
- History of participation in events, information on the use of online communities
- Resumes and interview evaluations of job applicants
- Purchase and payment history (e.g., gift certificates, issuance of receipts)
3. Purpose of Use
Website-Related Purposes
- Responding to inquiries, sending materials, and distributing email newsletters
- Analyzing website traffic, optimizing ad delivery, and providing social media integration features
- Personalizing the website experience (e.g., retaining language and region settings)
Retreat Participant-Related Purposes
- Managing retreat programs (e.g., health management and safety confirmation)
- Conducting pre- and post-retreat follow-ups, creating participant lists, and compiling survey results
- Managing emergency contacts, insurance procedures, and consent records
Other Service-Related Purposes
- Providing event information and managing online communities
- Managing the selection process for job applicants and managing purchase/payment history
- Complying with legal obligations (e.g., identity verification, handling of My Number), and implementing security measures
4. Provision to and Outsourcing to Third Parties
4-1. Provision to Third Parties With your consent, the Company will provide personal information to external service providers for the following purposes:
- Optimizing ad delivery (e.g., retargeting, lookalike targeting)
- Designing and analyzing the effectiveness of email/LINE distribution funnels
- Examples of recipients: Google Ads, Facebook Ads, various marketing automation (MA) tools (e.g., L Step)
4-2. Outsourcing The Company outsources the following operations to external contractors. We require these contractors to adhere to strict data management standards.
- Email newsletter distribution, web analytics, and traffic analysis
- Ad delivery management and payment processing services
5. Storage Period
| Data Type | Storage Period |
| Inquiry Information | 3 years |
| Email Newsletter / Social Media Distribution Lists | 3 years |
| Access Logs & Cookie Information | 1 year |
| Retreat Participant Health & Safety Information | 5 years |
| Job Applicant Information | 1 year after the completion of the selection process |
| Payment & Purchase History | 7 years |
*Personal information will be appropriately deleted or disposed of after the storage period expires.
6. Use of Cookies and Similar Technologies
Our website uses cookies and web beacons to analyze traffic and optimize ad delivery. You can refuse to accept cookies by adjusting your browser settings.
7. Rights of the Individual and Request Procedures
Users may request the disclosure, correction, suspension of use, or deletion of their personal information held by the Company. Please direct any such requests to our contact point.
8. Revisions to this Policy
Any revisions to this Policy will be announced on this page, and the effective date of the revision will be clearly indicated.
Date of Revision: August 7, 2025
